| TERMS & CONDITIONS | |
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1. BOOKING 1.1 A Reservation is not confirmed until a confirmation number is provided. 1.2 All offers, prices, terms and conditions are subject to change or be withdrawn without notice prior to a confirmation being issued. 1.3 The booking is as per the confirmation, errors and omissions excepted. 1.4 Description and details of our services are subject to change at any time, however we endeavour to keep our website up-to-date with these details. 1.5 Accommodation Package is the total of all requested services, being accommodation, ski equipment rental, lift passes, private transfers and any other associated costs. 1.6 You must advise us at least 14 days prior to check in of your flight details. Without this we are not able to confirm any airport or private transfers you have booked with us. 2. PRICES 2.1 All prices are in Japanese yen and include a 5% consumption tax. 3. DEPOSIT 3.1 Payment of 25% deposit of the total accommodation is required via our online payment page to secure your booking. 4. PAYMENTS 4.1 Even if a credit card is used for the deposit, you must supply The Ridge with a completed Credit Card Authorisation Form to be used for any outstanding payments. Automatic bank deposits of final balance is due in our bank account not less than 60 days prior to check in. 4.2 If a credit card is not used for the deposit, you must supply The Ridge with a completed Credit Card Authorisation Form to be used for any outstanding payments. Automatic bank deposits of final balance is due in our bank account not less than 60 days prior to check in. 4.3 You authorise us to charge the balance of the accommodation package to the credit card you use to pay the deposit, or credit card noted on the supplied Credit Card Authorisation Form, anytime after 61 days prior to check in. pear on your credit card statement. The timing of the charge and any exchange rates issues are not within our control. 4.6 For the protection of our customers, we provide a secure server for those services that contain confidential information. This is encrypted by using Secure Socket Layer Protection (SSL), that was developed so that only the internet recipient should be able to decypher messages addressed to them. This will significently improve security of data provided by and to our customers. 5. CANCELLATIONS 5.1 Cancellation of accommodation total after 14 days of confirmation but more than 6 months prior to check in – half deposit forfeited. 5.2 Cancellation between 6 months and 2 months prior to check in – full deposit is forfeited, ie. nil refund of deposit. 5.3 Cancellation less than 2 months prior to check in – 100% of the accommodation total, ie. full amount of confirmation invoice is due and payable. 5.4 You authorise us to charge all cancellation fees to the credit card which you used to pay the deposit, or credit card noted on your supplied Credit Card Authorisation Form to The Ridge. 6. BOOKING AMENDMENTS 6.1 Where you do not utilise components of the Accommodation Package you booked and purchased from us, we cannot offer any refund in whole or part. 6.2 If you reduce your confirmed accommodation dates, 20% of the cancelled amount will be charged to your supplied credit card. 6.3 If your arrival time or date changes due to cancelled or delayed flights or any other reason, we cannot refund for any service that has been scheduled in accordance with your written instructions provided to us 14 days prior to arrival. 6.4 If your arrival or departure time, or date changes due to delayed or cancelled flights, or any other reason, accommodation, transfers, tours, associated ski hire and lift tickets may not be able to be rescheduled and you may have to repurchase services for the scheduled time, and there may be delays in supplying a rescheduled service or alternative service. 6.5 You must make all requests for changes to your Accommodation Package in writing, and where we are able to accommodate your requested change, we will supply a written confirmation. Verbal confirmations cannot be accepted. 7. ACCOMMODATION 7.1 We reserve the right to substitute or upgrade accommodation with other accommodation to a comparable standard and type. 8. DAMAGES 8.1 You accept responsibility for loss or damage to the accommodation, fittings, furniture and keys during your confirmed period of stay at The Ridge. 8.2 A valid authorised credit card is required as a security deposit and you authorise all fees and charges properly chargeable under this agreement to that credit card. 8.3 Your personal possessions, including lift passes and hire equipment booked by us are at your own risk during your stay at The Ridge. 9. CHECK IN / OUT 9.1 Your confirmed accommodation is available for occupation from 2.00pm on day of confirmed check in. The accommodation must be vacated by 10.00am on the day of confirmed check out, unless otherwise agreed in writing by The Ridge. 9.2 A credit card will be required prior to check in. You cannot check in to our accommodation until we have credit card details and authorization for use as a security deposit. 9.3 Japanese law requires that we obtain names, passport details, addresses and occupations for all guests. You cannot check in to the accommodation until we have this information. 10. CLEANING 10.1 Your accommodation will be serviced daily, including: 10.2 Fresh towels if requested. 10.2 Garbage removal. 10.3 Servicing of accommodation, including bed making. 10.4 Linen will be changed every 3 days, or once for stays 7 nights or less. 11. NON-SMOKING 11.1 Our hotel and apartments are non-smoking. Designated undercover outdoor smoking areas are provided. Smoking on your apartment balcony is permitted if the doors are closed. 11.2 If anyone in your group has smoked inside the accommodation, you will be charged additional cleaning costs and costs incurred in compensating later guests who are affected by the smell of smoking. 12. TRAVEL INSURANCE & LIABILITY 12.1 The Ridge Hotel and Apartments is operated wholly in Japan and the law of Japan applies to all services provided. 12.2 Some services are provided by agents and principals, and their bookings are made subject to the terms and conditions of those agents and principals. 12.3 Subject to Japanese Law, The Ridge Hotel and Apartments, our agents and principals are not liable for any loss, damage, delay, consequential loss, injury or death resulting from any act, alteration or omission by The Ridge Hotel and Apartments, our agents or principals, any third party, natural disasters, or other circumstances. 112.4 From the date of confirmation, you agree to protect yourself and the people in your group against all risks of travel, including the possibility of having to cancel the holiday or alter the dates of your travel, with appropriate Travel Insurance which you will arrange independently of us. The Ridge Hotel and Apartments is wholly owned in Australia and subject to Australian Law. The Hotel and its website is owned and operated by Sabco Holdings Pty Ltd, trading as The Ridge Hotel and Apartments, ABN 29 056 826 709, being an Australian Business. |
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